Sander <san### [at] stolscom> wrote in <MsgID-suppressed>:

>Thanks for the offer. Should I send you a copy of the e-mail dialogue, or
>would that be a breach of something? You could get an idea of how they react
>to my complaints, that way. I am *not* a programmer...

Since you asked ..

It would be a serious breach if you posted their replies publically without 
getting prior consent from them. [Treating people as human beings with respect 
is priority number one when you are trying to get someone to listen to you .. 
and that --respect-- is what Netiquette is basically about. But see below.]

Copying the messages to one personal friend is another matter. Lawyers can 
differ (and can go to h___). Common sense: send such communications only 
privately to a person who shares your concerns about an issue; you've been 
corresponding with a *company* (representatives thereof) in their official 
capacity. This relaxes some of the stringency of ethical dictates concerning 
priviledged communications IMO.

If a company representative is abusive to you, all bets are off -- post their 
stuff to public fora freely. THAT's a public service.

  My humble opin,
     soren andersen

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